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FREQUENTLY ASKED QUESTIONS

  • What are your store hours?
    You may shop online 24 hours a day! If you need to visit our shop because you are local to Denver to drop off or pick up an order, our hours are by appointment only. Call 720-900-4489.
  • Do you ship outside of the US?
    No, currently we do not. We are hoping to expand to international shipping soon!
  • Q: Can I provide my own items for embroidery at It's Just My Hobby?
    A: Yes! At It's Just My Hobby, we are pleased to offer embroidery services on almost any items you can think of. However, there are some important considerations when providing your own items for embroidery. Firstly, please review our store waiver for customer-supplied items to ensure all terms and conditions are understood. We reserve the right to refuse any items of extremely high value, items that are irreplaceable, or items that are not suitable for embroidery. This is to ensure the safety of your valuables and the quality of our service. If you have any specific items in mind, feel free to contact us to discuss their suitability for embroidery.
  • Q: What are the embroidery limitations for custom hats at It's Just My Hobby?
    A: At It's Just My Hobby, when customizing hats, there are specific embroidery limitations to ensure optimal quality and durability. Typically, the maximum height for a hat design is 2.25 inches for front center locations. As we embroider on premade hats, we cannot embroider on the bill of the hat, above the eyelets on top of the crown, or too close to the edge for snapback styles. Additionally, we cannot get any closer than 1/2 inch to the base of the hat. Furthermore, to maintain clarity and precision, text in the design should be no smaller than 3/16 of an inch. These guidelines help us provide high-quality, visually appealing custom hats to our customers.
  • Q: What is the turnaround time for custom embroidery orders at It's Just My Hobby?
    A: At It's Just My Hobby, our standard turnaround time for custom embroidery orders is 7-10 business days. However, some requests can be expedited and completed within 24-48 hours, depending on the size of the order and whether you are providing your own items. To get a precise turnaround time, we recommend asking for a specific quote at the time of your order. Please note that we offer a same-day rush service for an additional fee of 25%. This information ensures that you can plan your request accordingly and take advantage of our flexible and efficient service options.
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